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Welcome to Royal Grand Sharm. For your comfort you will find in the following the most important facts about the resort for your information. We wish you a pleasant stay.

Bars :- With our all-inclusive offer, all local alcoholic and soft drinks are available from 10:00 am till 24:00 midnight at our bars and will be served in glasses or cups. Please take note of the following opening times:                                                                  

Pool Bars                                            10:00 am till sunset

Beach Bar                                          10:00 am till sunset

Lobby Bar “La Seppia”                     10:00 am till midnight

Shisha Corner                                   17:00 pm till midnight (not included in All Inclusive!-extra charge)

Fun Pub                                             22:00 pm till midnight

Beach -/ Pool towels:- In exchange for the towel card beach/pool towels can be received at the counters located at each pool. Please return your towel each evening to the counter and get your towel card back. It is prohibited to reserve provisionally sun beds! Lost towel or card will be charge 100 LE

Bus transport :-  A Shuttle Bus will drive daily free of charge at 11:00 am and 12:00 noon to Downtown and Neama Bay and back to the hotel 2 hours later. For questions or reservations please contact the reception on the respective day.

Departure :- On departure please leave your room by 12:00 and remember to hand in your key and towel cards by 12:00 as well as settling your account at the reception. Check out after 12:00 noon will be subject to avilability and subject to charge.

Dress code :-Gentlemen, it is not allowed to enter the restaurant for dinner with shorts (smart casual, long trousers, closed shoes). In general no swimwear is allowed in the restaurants.

Electricity & Voltage :-The voltage at the hotel is 220 V, kindly contact the reception in case an adaptor is requested.

Excursions :-A big variety of excursions are offered on the info board of your tour operator (located in front of the Fun Pub/Disco in the 5th floor). For questions and reservations, please contact your Tour Leader.

Food & Drinks :-The opening hours are as followsand  subject to change according to the season.                                                 

Breakfast:- Main Restaurant  "Caravanserai"     6:30 am  till    10:00 am

Late Breakfast:- Restaurant “Gulf Stream” 10:00  till 12.00 am                

Lunch:- Main Restaurant  "Caravanserai"         13:00 pm till     15:00 pm

Lunch :- Pool Restaurant "Gulf Stream"            12:00 pm till     17:00 pm

Dinner:- Main Restaurant  "Caravanserai"         18:30 pm till     22:00 pm

Dinner :-Italian Restaurant ¨La Seppia¨             19:00 pm till     23:00 pm

Snacks :-Pool Restaurant “Gulf Stream”           15:00 pm till     17:00 pm Room Service :- 24h                   (dial No. 4)

On a weekly basis special theme dinners are on offer like Bedouin Dinner, Romantic Dinner and Sea Food Dinner. Kindly contact the restaurants personnel or guest relation for further information and reservation.                                                                                      

Please do not take food and beverages out of the restaurant.  Please note that it is not allowed in general to bring food and beverages from outside into the hotel. Thank you for your understanding.

Health Club/Hair Dresser/Beauty Saloon:-Opening Hours: 8:30 am till 19:30 pm. Gym free of charge. Our employees in the Health Club will be pleased to inform you about all services.

Info :-The Animation Team, our Guest Relations or the Reception can be contacted for any information required.

Internet:-W-LAN Internet access for private laptops is available in public areas and majority of guest rooms, Internet Terminal is located close to the table tennis and Health Club in the 5th floor. Prices: 1/2 h = 25LE, 1h = 45 LE, 1 day = 130 LE, 1 week = 500 LE. Kindly contact the operator (prices subject to some changes and updates)

Kids Club /Baby Sitting Service:-Supervised Kids Club (4 till 12 years). Opening hours: 10:00 am till 11:40 pm and 14:45 pm till 16:45 pm. Baby sitting service is bookable upon availability and with 24h prior notice (against charge). Kindly contact our Guest Relations.

Laundry:-We offer a laundry service at our hotel. A laundry bag and price list you can find in your closet.

Room Service:-You will find the room service and beverage menu in your room. Kindly forward your order to the Room Service by telephone (dial No. 4) or hand it over to the reception. The order will be delivered to your room. Please note that  Room Service are not part of the All Inclusive system and therefore have to be charged to your account.

Money exchange :-To change and to withdraw money, an ATM machine is at your service close to Health Club and Shisha Corner.

Pharmacy / Doctor:-A Pharmacy is situated on the Main Street. If you have urgent needs, please contact our Reception. The doctor will be available upon request (against charge).

Payment in the hotel:-Please note that for each order a bill has to be signed , The respective amount will be transferred to your room account and due upon check out according to your reserved meal plan.

Safe/Shisha Use:-A safe is available in each room free of charge.

Please don’t smoke shisha water pipe inside your room. The hotel keeps the right to remove the shisha from the room in case of improper use.

Sports/Animation:-A varied sports and animation program is waiting for you. Please contact our Animation Team. For Tennis and Billiard reservations kindly approach the reception.

Swimming and Snorkelling:-Please always use the jetty for entering the Red Sea. In order to protect our environment it is strictly forbidden to walk over the coral reef or to feed the fishes!! For your safety the warning signs along the beach as well as the instructions from our guards should be obeyed at all times. Snorkelling equipment can be rented at the beach. The diving center  is located close to the jetty.